Cart 0
TERMS AND CONDITIONS
These Terms and Conditions of use of the online store www.itei.md are applicable to orders for the purchase of tickets offered by IP Teatrul Național Eugene Ionesco through the website.
In order to use the site in good conditions, we recommend that you carefully familiarize yourself with the Terms and Conditions presented. We reserve the right to make changes to these provisions without prior notice.
1. GENERAL PROVISIONS
This site is owned by the Eugene Ionesco National Theater IP. When registering the order in the online store, the Buyer accepts the Terms and Conditions for the sale of goods/products and/or the provision of services which are based on the legislation of the Republic of Moldova (hereinafter - Terms and Conditions) presented below.
The use of the website implies the acceptance of the Terms and Conditions proposed by the Eugene Ionesco National Theater IP, in accordance with Law no. 284/2004 on Electronic Commerce. The relations between the customer and the seller are established on the basis of Law no. 105/2003 on the Protection of Consumer Rights, and other normative acts adopted in accordance with it.
The Seller reserves the right to modify the given Terms and Conditions, and the Buyer is obliged to monitor the modifications.
2. PROTECTION OF PERSONAL DATA
By using the website www.itei.md, you automatically agree to the collection and processing of personal data, which are necessary for the processing/confirmation/execution of orders. Personal data are processed only for legitimate purposes, such as provide the products you order, promotions, google analytics, cookies and notifications\newsletter.
All information containing personal data is stored and used only for the period necessary to achieve the purposes for which it was collected and in accordance with the provisions established by Law no. 133/2011 on the protection of personal data.
We use commercial security measures to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information on the site. Data transmission over the Internet or wireless network cannot be fully protected. Therefore, like other companies, we cannot guarantee the security of the information they provide to the Buyer, so they will do so at their own risk.
3. ORDER REGISTRATION AND PAYMENT
Payment of orders is possible with a payment card - upon receipt of the order, you will receive the tax receipt that will confirm the payment.
Online payment is made in conditions of maximum security using the payment card as a payment instrument, which allows online transactions to be carried out. After making the payment you will receive a payment confirmation to your email address.
The payment processor uses a secure system based on the latest version of the 3D-Secure security standard, which means a new global approach to buyer authentication in secure online transactions. This security measure involves redirecting the user when making the payment to a secure maib page where the authentication of each cardholder is done by assigning a single-use code for each online transaction. Refunds are made only to the payment card that was used for the purchase.
To make a payment, you will need to enter your bank card details. The transfer of this information is done in accordance with all necessary security measures. The information is transmitted in encrypted form and is stored only on a specialized server of the payment system.
To make the payment, the following data will be requested:
- Card number (16 digits)
- Expiry date (month and year)
- CVC or CVV code (3 digits)
- Name and surname on the payment card
If the currency of the card differs from the currency of the transaction (MDL), then the conditions of the issuing bank will apply to the conversion of the amount withheld from the card account.
4. OBTAINING TICKETS
1. After registering the order, the user is sent a confirmation email containing the information entered at the stage of completing the order.
2. The e-mail with the attached ticket in electronic version is sent within a maximum of 1 hour after the registration of the order.
3. The ticket/tickets are presented at the event in electronic version, on the device screen or printed/printed on paper.
4.1 Each ticket provides one entry per/person.
4.2 The ticket loses its validity if it is damaged or cannot be read.
4.3 The ticket becomes invalid after the spectator leaves the venue of the event.
4.4 The ticket becomes invalid after the start of the show.
4.5 Failure to comply with the commercial terms and conditions or using the ticket for purposes other than those provided, may result in the cancellation of the ticket and may prohibit the ticket holder from entering the event.
5. RIGHT OF RETURN
The ticket(s) purchased for a specific event can only be returned in case of cancellation or postponement of the event, and only until the show start time specified in the ticket.
The value of the show tickets is refunded only under the conditions stipulated in the first point
The ticket(s) purchased for a specific canceled or postponed event can be exchanged for valid tickets for other events.
In the event of a cancellation, postponement, or change in the program of an event, the amounts resulting from additional costs (transportation, bank charges, etc.) will not be covered.
Tickets purchased using stolen card details cannot be refunded.
Company contacts in case of return: +37369405990
Return request processing time: 24 hours
6. PRIVACY POLICY
In accordance with the provisions of Law No. 133/2011 on the protection of personal data, the service provider processes personal data. Personal data is processed in good faith and is done on the basis of and in accordance with the legal provisions. The processing of personal data is carried out by mixed means (automatic and manual), in compliance with legal requirements and under conditions that ensure security, confidentiality and respect for the rights of the data subjects.
The supplier collects and processes only the personal data provided by consumers when placing the order: name, surname, telephone number, address, postal address.
Personal data are used exclusively for the purpose of administering the site, to allow access to information specifically, for the delivery of orders or to contact the consumer in order to execute the delivery. Through this information, users and consumers become aware of the fact that their personal data will be processed and used (name, surname, telephone number, address, postal address). The service provider processes the personal data of users and consumers that are provided by browsing, using and registering on the website www.itei.md
Any information provided by the users and consumers of the website www.itei.md, will be considered and will represent the express consent for the personal data to be used by the Provider.
The provider will not disclose to a third party any of the data held, without the consent of the data subjects, and will not trade, exchange, disclose this data with other persons, with the exceptions provided by the legislation in force (at the request of the public institutions of the state, legal bodies, courts court, also authorized to process personal data).
Personal data may be processed and used by the Provider for statistical purposes and further promotion.
The service provider meets the requirements of personal data security and ensures the protection of consumer data and protects it from being lost, destroyed, distorted/falsified or disclosed to third parties.
Employees of the service provider are obliged to respect the confidentiality of personal data of consumers. The processing of personal data will be carried out by the authorized person of the Supplier.
The provider uses security methods and technologies according to the legal provisions in force.
The provider does not collect information related to transactions, such as no. to the card, expiry date, country of origin.
For more details and information, any interested person can send an email to contabilitatetnei@gmail.com or by phone at the number +37369405990
7. CONTACT DATA
Legal name of the company: IP National Theater Eugene Ionesco
IDNO: 1002600006942
Legal address: 11 Grigore Vieru str., Chisinau municipality, MD2005
Physical address: 11 Grigore Vieru str., Chisinau municipality, MD2005
Contact phone: +37369405990
Contact email: contabilitatetnei@gmail.com